Ux Coaching for Patients - missed notification that provider was ready to meet with them

There are some common issues we have seen and suggestions for how to coach the patient to a solution: 

Patient missed notification that provider has accepted their visit

If the clinician has already left the visit, the patient will need to start a new visit. To make sure they don't miss future notifications, coach the patient to turn on their notifications:

• Android Devices

  • App and notifications

  • Find 98point6

  • Click permissions

  • Make sure notifications are turned on 

• iOS Devices

  • Settings

  • 98point6

  • Toggle to set permission