Troubleshooting with a patient who isn't able to connect via video

Steps to provide to the patient if they’re experiencing problems connecting via video:

1. Turn off bluetooth

2. Make sure audio and video are set to the correct input/output sources

3. Disconnect, or reconnect to wifi

4. Enable all app permissions including notifications

5. Ensure the app is up to date

6. Ensure the operating system is up to date

7. Have the patient disconnect from any VPN they may be using

Once they've tried these tips, you can attempt the video call again