How to end a Clinician's case assignment

There may be scenarios where a clinician is unable to end their case assignment or forgot to end assignment at the end of their shift. If your health system uses automatic assignment, it is especially important to make sure any clinician who is not actively working has ended their shift. 

With the self-serve case management tool, you are able to end case assignment for clinicians

 4 STEPS

1. On the console home page, under "Clinicians Accepting Cases" you can click View List

2. This will list every clinician who is currently on shift. It will also list their active encounters and their max case load.

If someone forgot to log out at the end of their shift you can click the red ex under remove to end their assignment.

3. The clinicians name will be removed from "Clinicians Accepting Cases" and you can close out of the box.

4. The unresponsive clinician has been removed from case assignment and you can continue with your work.

Here's an interactive tutorial

** Best experienced in Full Screen (click the icon in the top right corner before you begin) **